Senior Care Questions
Do you serve only seniors?
No. Our services can be effectively utilized by anyone depending on their needs and circumstances.
Do you serve people with disabilities?
Yes. We serve persons with disabilities, diseases and other chronic conditions that present challenges to their living independently in their homes.
Do you serve seniors who have already moved into assisted living, enriched living and memory care facilities?
Yes. We serve seniors wherever they live. We have many clients in senior care facilities.
What does the term ‘companion care’ mean?
This term refers to nonmedical assistance including but not limited to social companionship, housekeeping, meal preparation, transportation, laundry, errands, chores, medication reminders and respite care.
Do you provide ‘hands on’ personal care like bathing, toileting, dressing and personal grooming?
No. However, we can provide some assistance to clients to accomplish these tasks themselves, to make it easier for them. Some examples: ‘stand by’ assist for walking and showering to reduce the risk of falling; clients can lean on our extended arms when getting up or sitting down; prepare the bathroom for safety; and hand clients items in their bathing and toileting.
What times of the day, week and year do you provide services?
24 hours a day, 7 days a week, 365 days a year
Who decides what services I get? How is that determined?
Every person is unique. Determining appropriate services is a collaborative effort with the client’s needs at the center of the discussion. The discussion may include others involved in the client’s care, such as family members, social workers, discharge planners, medical staff and other care workers. We meet with the client and all appropriate people before we start service. There is no cost or obligation connected with this initial meeting. The end result is a written Plan of Care that outlines the services we will provide.
Will you coordinate services with other companies and individuals involved in my care?
We are very willing and able to coordinate our services with family members, friends, visiting nurses, physical therapists, occupational therapists, home health aides, etc.
Is there a minimum amount time for a client visit?
Is there a minimum visit charge?
Yes – $25
Is there a minimum number of visits required?
Can I make schedule changes if something comes up?
Yes. We ask for 24 hours notice of cancellation. We also fully understand that some situations of care are unpredictable and require last minute changes. We also understand that clients’ care needs change over time and schedules may change, too.
How can I cancel service?
We ask for 24 hours notice of cancellation by speaking with someone in our office.
How does the company ensure I am getting the best quality service from my caregiver?
After we assign a caregiver to a client we follow up in various ways, including: phone calls to ensure clients are satisfied; scheduled client visits at least every other month; unscheduled client visits for impromptu observations; written client surveys. Finally, we always encourage clients and their families to let us know if they are unhappy with our caregivers in any way.
Whose housekeeping equipment and supplies are used for cleaning my home, yours or mine?
Yours. If you don’t have the proper supplies then we can go to the store for you and get them.
With meal preparation, who provides the food, you or me?
You. Again, we can help with shopping if you’d like us to.
If a caregiver has prepared a meal for me, does the caregiver have to eat with me?
No. You have no obligation to provide meals to our caregiver, and they do not expect to take meals with you. However, if you prefer to enjoy a meal together, you may feel free to ask our caregiver to join you.
Can you give a person medication?
No, but we can help a lot in ensuring medications are taken properly. We can provide medication reminders, coaching and encouragement. We can notify interested parties if a client has not properly taken medications. We can pick up medication at the store. We can report if any other problems arise with medication compliance.